Voice & Data Solutions

ICE is a leading provider of voice and data solutions in South Africa. We offer a wide range of services designed to meet the needs of home users, SMMEs, large corporates, and enterprises. Our competitive rates are shaped for each client, whether a home-office user, local coffee shop, national broadcaster or international steel producer. Being brand agnostic, we can supply the most appropriate physical hardware – either leased or purchased outright.

ICE offers a comprehensive voice solution that includes a range of packages designed to help businesses and individuals save money while enhancing their communication capabilities. Our carrier-neutral networks, true-per-second billing, and month-to-month contracts make it easy for clients to manage their voice communications. With ICE’s Microsoft Teams Direct Routing certification, organisations can also integrate Microsoft Teams into their communication strategy seamlessly.

Our hosted PBX telephone management system features an intuitive web-based interface, full omnichannel call centre, call recording (both POPIA and FICA compliant) and CRM capabilities, making it easy for businesses to manage their calls and customer interactions. Calls are individually secured and encrypted at the source and can be recorded with any PBX, trunk or VoIP extension. In addition, ICE’s CRM platform simplifies communication by bringing together all communication channels, including calls, texts, emails, and social media, into one unified, seamless interface.

ICE is committed to providing reliable and scalable connectivity and data solutions to meet the needs of individuals and businesses of all sizes. Our connectivity solutions encompass a range of wireless, fibre and other professional-quality options, with carrier-grade 1 on 1 service. ICE offers Fibre-To-The-Home (FTTH), Fibre-To-The-Business (FTTB), and Fibre-To-Multi-Dwelling-Units (MDU) options, as well as microwave spectrum wireless, VSAT, DSL IPC, SD-WAN, and APN voice connectivity solutions.

ICE’s APN Voice service allows us to provide high-quality speech services via a dedicated voice APN, which has a broad reach throughout South Africa. The APN Voice service includes a range of features, such as online admin management, a user-friendly interface with corporate cost centre management, reporting functions with notification management, SIM suspension and activation functions, and a shared data bundle across network providers.

ICE offers a wholesale VoIP service that enables businesses to deliver carrier-grade VoIP services to their clients without incurring the capital expenditure and ongoing operational costs involved in building and managing their VoIP infrastructure. Our billing platform is a cloud-based soft switch that enables businesses to offer scalable VoIP services. ICE’s wholesale offering is carrier-neutral and interconnects with all the leading providers available in South Africa, resulting in a robust, sophisticated, and converged solution.

Contact us today to learn more about how we can help you achieve your communication goals.